Legal
Privacy policy
What happens to the information you send us, set out plainly. Anything unclear here is worth asking about rather than assuming.
Who we are
Removal System is a removals company. It runs this website and is the data controller for the personal information described below. Our contact details are on the contact page.
We are not a data-removal service
Given the domain name, this is worth stating in a privacy policy rather than only on the home page. We do not remove data on anybody's behalf, we do not contact data brokers for you, and we hold no service that touches your presence on the internet.
If you want to exercise data rights against another organisation, the Information Commissioner's Office publishes guidance on how to do it. We are not part of that process.
What we collect, and what for
The quote form asks for a name, a telephone number, an email address, the two addresses, a moving date where one exists, and whatever you add in the notes. It exists so that we can answer the enquiry and prepare a quotation.
Contact us by telephone or email instead and we hold only what you choose to tell us, for the same purpose. Google Analytics separately reports anonymous usage — pages opened, approximate location, device type — aggregated and identifying nobody.
Survey notes and inventories
A survey produces a record of what is in your property, room by room, including the loft and outbuildings. An inventory goes further and describes contents. Both are more detailed than most removals paperwork.
They are used to plan, price and evidence the job and for nothing else. They are not published, not used in marketing, not shown to anybody the job does not require, and they are deleted with the job file.
The basis we rely on
Enquiries and quotations rest on steps taken at your request ahead of a contract. After a booking we rely on performing that contract, and on our legal obligations where records must be kept. Analytics rests on our legitimate interest in understanding how the site is used.
Who else sees it
Your enquiry goes to our own lead-handling system so that the right person picks it up. Beyond that it travels only where the job requires — a council for a parking suspension, a building manager for a lift booking, a storage operator where goods are held, a customs agent on an international move, our insurers if a claim is raised.
Google reCAPTCHA protects the form against automated submissions, so Google receives technical information about your interaction with it. Nothing is sold, and nothing goes to other removals firms.
How long it is kept
Enquiries that never become bookings are held while the job remains a realistic prospect, then deleted. Completed job records, including survey notes and inventories, are retained for the period accounting, insurance and the law require.
What you can ask for
A copy of what we hold, a correction, a deletion, or an objection to our use of it. Write and we will deal with it. Unhappy with the outcome? The Information Commissioner's Office accepts complaints.
Cookies
We set no advertising or tracking cookies of our own. Google Analytics and reCAPTCHA set theirs, and blocking those breaks nothing here beyond the form's spam protection.
If this changes
Material changes appear on this page. The policy covers this site and the enquiries made through it.